- Do I have to pay to use the RICOH360 app?
- What RICOH THETA models are compatible with the RICOH360 App (Mobile) ?
- Is it available for using the RICOH360 App (Mobile) with my smartphone?
- I have a RICOH THETA that is not compatible with the RICOH360 App (Mobile) . Are there any plans to make it compatible in the future?
- I have a RICOH THETA that is not compatible with the RICOH360 App (Mobile) . What should I do?
- Can I still make inquiries after the support for the RICOH THETA Smartphone App has ended?
- Until when is it available for downloading the RICOH THETA Smartphone App?
- Can I use the RICOH360 App (Mobile) to view files taken with the RICOH THETA Smartphone App ?
- Is it necessary to uninstall (delete) the RICOH THETA Smartphone App before installing the RICOH360 App (Mobile) ?
- Does the installation of the RICOH360 Smartphone App overwrite the RICOH THETA Smartphone app?
- After installing the RICOH360 App (Mobile) , will I no longer be able to use the RICOH THETA Smartphone App?
- Can I transfer the shooting settings of the RICOH THETA Smartphone App to the RICOH360 App (Mobile) ?
- Can I transfer the shooting files imported by the RICOH THETA Smartphone App to the RICOH360 App (Mobile) ?
- Can I use the RICOH360 App (Mobile) without sign-up (user registration)?
- How do I connect the RICOH360 App (Mobile) to my RICOH THETA?
- Where can I find other information, such as operating the RICOH360 App (Mobile) ?
- Will it be continued to support the RICOH THETA app for PCs?
- What languages are supported by the RICOH360 App (Mobile) and RICOH360(Web browser) ?
- What is the difference between the RICOH360 App (Mobile) and RICOH360 (Web browser)?
Q1. Do I have to pay to use the RICOH360 app?
A. Both the RICOH360 app (Mobile) and RICOH360 (web browser) are free of charge.
Q2. What RICOH THETA models are compatible with the RICOH360 App (Mobile) ?
A. It is compatible with the following models:
RICOH THETA X
RICOH THETA Z1 51GB
RICOH THETA Z1
RICOH THETA SC2
RICOH THETA SC2 for Business
RICOH THETA V
Q3. Is it available for using the RICOH360 App (Mobile) with my smartphone?
A. See here.
Q4. I have a RICOH THETA that is not compatible with the RICOH360 App (Mobile) .Are there any plans to make it compatible in the future?
A. There are no plans to make it compatible unfortunately.
Q5. I have a RICOH THETA that is not compatible with the RICOH360 App (Mobile) . What should I do?
A. The installed RICOH THETA Smartphone App can continue to be used.
We also respond to inquiries regarding the use of this app.
Please note that we will not be able to provide support for the following items due to the termination of support for this app.
- Version upgrade support
- Support for new OS (since recommended operating environment)
- Support for downloading this app when it no longer meets the download conditions of the Google Play Store and the Apple App Store.
Recommended operating environment - RICOH THETA Smartphone App -
- iOS
iOS 15 - 16.0.2, iPhone 6s or later
iPadOS 15 - 16.0.2, iPad Air2 or later
* Operation is not guaranteed on iPod touch. - Android
Android OS 9 - 12
* Operation is not guaranteed on all devices.
Q6. Can I still make inquiries after the support for the RICOH THETA Smartphone App has ended?
Inquiries will be accepted and responded as usual.
Please note that we will not be able to provide support for the following items due to the termination of support for this app.
- Version upgrade support
- Support for new OS (since recommended operating environment)
- Support for downloading this app when it no longer meets the download conditions of the Google Play Store and the Apple App Store.
Recommended operating environment - RICOH THETA Smartphone App-
- iOS
iOS 15 - 16.0.2, iPhone 6s or later
iPadOS 15 - 16.0.2, iPad Air2 or later
* Operation is not guaranteed on iPod touch. - Android
Android OS 9 - 12
* Operation is not guaranteed on all devices.
Q7. Until when is it available for downloading the RICOH THETA Smartphone App?
A. The RICOH THETA Smartphone App will continue to be listed on the Google Play Store and Apple App Store.
However, please note the following.
If it no longer complies with the download conditions of Google and Apple, the download may become unavailable without prior notice.
Q8. Can I use the RICOH360 App (Mobile) to view files taken with the RICOH THETA Smartphone App?
A. No. The RICOH360 App (Mobile) and RICOH THETA Smartphone App are different apps and are not compatible. the RICOH360 App (Mobile) can only view the shooting files imported with this app.
Q9. Is it necessary to uninstall (delete) the RICOH THETA Smartphone App before installing the RICOH360 App (Mobile) ?
A. There is no needed to uninstall (delete).
Q10. Does the installation of the RICOH360 Smartphone App overwrite the RICOH THETA Smartphone app?
A. No. The RICOH360 App (Mobile) will not overwrite the RICOH THETA app.
Q11. After installing the RICOH360 App (Mobile) , will I no longer be able to use the RICOH THETA Smartphone App?
A. Both applications are available for use.
Q12. Can I transfer the shooting settings of the RICOH THETA Smartphone App to the RICOH360 App (Mobile) ?
A. Since the two apps are different apps and not compatible, the shooting settings cannot be transferred.
Q13. Can I transfer the shooting files imported by the RICOH THETA Smartphone App to the RICOH360 App (Mobile) ?
A. Since the two apps are different apps and not compatible, it is not possible to transfer the contents of the captured files.
Q14. Can I use the RICOH360 App (Mobile) without sign-up (user registration)?
A. Sign-up (user registration) is required to use RICOH360 App (Mobile).
Q15. How do I connect the RICOH360 App (Mobile) to my RICOH THETA?
A. See here.
Q16. Where can I find other information, such as operating the RICOH360 App (Mobile) ?
A. See here.
Q17. Will it be continued to support the RICOH THETA app for PCs?
A. Yes. The RICOH THETA app for PCs will continue to be supported.
Q18. What languages are supported by the RICOH360 App (Mobile) and RICOH360(Web browser) ?
A. The following four languages are supported.
English, French, Spanish, and Japanese
Q19. What is the difference between the RICOH360 App (Mobile) and RICOH360 (Web browser)?
A. The RICOH360 App(Mobile) is a convenient application for taking pictures at user's site. It allows remote shooting and viewing the captured images on a smartphone. It is also possible to share 360-degree images by uploading them to the cloud as long as users have an Internet connection.
RICOH360 (Web browser) is an application that allows users to view and edit images in the same way as the smartphone version, as well as manage the usage status and firmware version of the linked THETA.
See here.